Customer Service

Every Stout Gear Ltd. product purchased on our e-commerce site is covered by a one-year (from date of purchase) warranty on manufacturing defects.

Warranties only cover original manufacturing defects in material and/or workmanship, not normal wear and tear.

All products covered by this Stout Gear warranty program will be repaired or replaced. Stout Gear Ltd. headquarters will determine whether a product can be repaired or must be replaced.

Products will be replaced with like or similar product size and model as those originally purchased.

All warranty returns must be sent to Stout Gear Ltd. headquarters, postage prepaid.

Stout Gear Ltd. will pay freight cost for return of warranty repaired or replacement products to the customer at regular ground rates within the first year of warranty if proof of purchase is provided.

When a product is in a backorder status, warranty replacements will be given priority when new product is received. 

All customers must direct warranty questions or problems directly to Stout Gear Ltd. The decision for all warranty issues must come from Stout Gear Ltd. headquarters directly to customers.